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3PL Fulfillment — Social Matters

3PL · Fulfillment & Ops

Storage. Picking.
Shipping. Done.

We run fulfillment for restricted-niche brands the bigger 3PLs won't touch. Peptides, supplements, restricted hardware. US warehousing, sub-24hr SLA, processor-aware shipping, and a live ops dashboard you actually want to look at.

Live
socialmatters.pro/3pl-dashboard
Active orders
847
+12 last 5m
In transit
312
+4 last 5m
Delivered today
1,402
+38 /hr
Shipped revenue
$142,891
+$2,148 /hr
Social Matters fulfillment warehouse — Austin, TX
Austin, TX · Warehouse HQ
3100 Scott Drive, Ste 201
Austin, TX 78734
Live ops

One warehouse.
Middle of America.

Austin is geographically central — closer to the average US customer than any coastal 3PL. That means 1-2 day ground to most of the country, not 3-5. And carrier rates from a TX zip code drop 8-12% vs the same package shipped from a coastal hub.

East coast
2 days
USPS / UPS ground
West coast
2 days
USPS / UPS ground
Midwest
1 day
Same-day cutoff 2pm CT
Carrier rate edge
8-12% lower
vs coastal 3PLs
USPS / UPS / FedEx zone map from Austin TX
Lower zone = lower rate = faster delivery
Z2
TX, OK, AR, LA, NM
1 day · cheapest tier
Z3-4
South, Midwest, Mtn West
1-2 day · low rate
Z5-6
East coast, NW
2 day · mid rate
Z7-8
CA, OR, WA, ME, FL
2-3 day · top rate

A coastal 3PL ships every package to ~half the country at zone 5+. From Austin, only ~12% of US zips are zone 5+. That delta is exactly the rate edge you pocket on every order.

Pricing · transparent

No surprises. Just the numbers.

Every line item, on the page, before we ever ask for a contract. No hidden fees, no “custom enterprise quote.” If your numbers don't match what's here, ask why.

Pick + pack + ship
All-in: pick, label, package, ready for carrier handoff. 1-3 SKUs per order included.
$5.35 / pkg
+$0.45 per additional SKU.
Customer pays carrier shipping label.
Storage
Per pallet, per month, climate-controlled. First 30 days free on intake.
$24 / pallet / mo
$48/mo for cold-chain pallets.
Bin storage: $0.12/cu ft/mo.
Receiving
Inspect, count, photo-document, shelve. Per inbound carton.
$0.85 / carton
Pallets: $14 each.
Discrepancy report included.
Label printing & postage
We print at-cost USPS / UPS / FedEx labels via our negotiated rates. You pay actual postage, no markup.
$0.00 markup
USPS rates ~28% below retail.
Discreet packaging on request.
Account fee
Onboarding, store integration, dashboard access, on-call ops. Waived for retainer clients.
$249 / mo
$0 if you're also on our
marketing retainer.

Discreet labeling, blind ship from your address, kitting, and gift-with-purchase add-ons available — pricing in the intake call.

Capabilities

Real warehouses. Real ops.

Six things we do that your generic 3PL won't. All under one roof, one P&L, one Slack channel — synced with the same multi-BM ad architecture we run on the marketing side.

US warehousing
Climate-controlled storage. Temperature loggers on cold chain. Coast-to-coast 1-2 day reach.
Sub-24hr pick + pack
Order in by 2pm ET → ships same day. Cutoff slips to 4pm on weekdays. Weekend ops on retainer.
Processor-aware shipping
Square / Stripe / crypto orders routed differently. Refund-class orders flagged before pick.
Compliant labeling
Per-vertical label templates. Research-use-only. Compounding-only. Lab-use-only. We don't mix.
Live ops dashboard
Inventory %, in-transit, delivered today, revenue, SKU velocity. All the numbers your accountant asks for.
Chargeback armor
Photo of every pick. Tracking handoff scan. Delivery confirmation. Your dispute response writes itself.
Live this week

The numbers we're running, right now.

8,420
Orders fulfilled this week
96.4%
On-time ship rate (rolling 30d)
$1.42M
Shipped revenue, MTD
14
Brands actively fulfilled

One team for ads, ops, and the warehouse.

Most agencies hand you to a separate 3PL and disappear. We run the warehouse ourselves so when an ad spike hits, ops are ready before the orders even finish queuing.